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The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers /

Carlaw, Peggy.

The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Customer service training games Peggy Carlaw, Vasudha Kathleen Deming. - New York : McGraw-Hill, c1999. - xiv, 209 pages : illustrations ; 24 cm.

ISBN: 0070779740 (pbk.)

LCCN: 98067041

Nat. Bib. No.: GB98-W8740

Subjects--Topical Terms:
Employees--Training of.
Customer services--Management.

Dewey Class. No.: 658.812 C278b 1999

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