Customer Service on the Internet : Building Relationships, Increasing Loyalty, and Staying Competitive /
Sterne, Jim, 1955-
Customer Service on the Internet : Building Relationships, Increasing Loyalty, and Staying Competitive / Jim Sterne. - Second edition - New York : John Wiley, 2000. - xvi, 351 pages: illustration ; 24 cm.
Includes index.
0471382582 (pbk. : alk. paper)
00028213
Customer services--Communication systems.
Internet marketing.
World Wide Web.
Internet.
HF5415.5 / .S737 2000
658.81202854678 S839c 2000
Customer Service on the Internet : Building Relationships, Increasing Loyalty, and Staying Competitive / Jim Sterne. - Second edition - New York : John Wiley, 2000. - xvi, 351 pages: illustration ; 24 cm.
Includes index.
0471382582 (pbk. : alk. paper)
00028213
Customer services--Communication systems.
Internet marketing.
World Wide Web.
Internet.
HF5415.5 / .S737 2000
658.81202854678 S839c 2000