Be our guest : perfecting the art of customer service /

Be our guest : perfecting the art of customer service / by Disney Institute ; foreword by Michael D.Eisner. - First edition. - New York : Disney Editions, c2003. - 207 pages ; 18 cm.

Includes bibliographical references and index.



9780786853946 0786853948

2011023545


Disney Institute.


Amusement parks--Customer services--Florida--Orlando.


Walt Disney World (Fla.)

791.06875924 B365 2003
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