The big book of customer service training games : (Record no. 7089)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01194cam a2200313 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 143390 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | BD-ChPU |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20240304111153.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 980721s1999 nyua 000 0 eng d |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 98067041 |
| 015 ## - NATIONAL BIBLIOGRAPHY NUMBER | |
| National bibliography number | GB98-W8740 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0070779740 (pbk.) |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)ocm40194509 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | XLJ |
| Transcribing agency | XLJ |
| Modifying agency | ORU |
| -- | UKM |
| -- | OCL |
| -- | BAKER |
| -- | DLC |
| -- | BD-ChPU |
| Language of cataloging | eng |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | lccopycat |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 C278b 1999 |
| Edition number | 22 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Carlaw, Peggy. |
| 245 14 - TITLE STATEMENT | |
| Title | The big book of customer service training games : |
| Remainder of title | quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / |
| Statement of responsibility, etc | Peggy Carlaw, Vasudha Kathleen Deming. |
| 246 30 - VARYING FORM OF TITLE | |
| Title proper/short title | Customer service training games |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) | |
| Place of publication, distribution, etc | New York : |
| Name of publisher, distributor, etc | McGraw-Hill, |
| Date of publication, distribution, etc | c1999. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiv, 209 pages : |
| Other physical details | illustrations ; |
| Dimensions | 24 cm. |
| 526 ## - STUDY PROGRAM INFORMATION NOTE | |
| Program name | General Management |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Employees |
| General subdivision | Training of. |
| 9 (RLIN) | 6644 |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Customer services |
| General subdivision | Management. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Deming, Vasudha Kathleen. |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | copycat |
| d | 2 |
| e | opcn |
| f | 20 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Dewey Decimal Classification |
| Koha item type | Books |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Date acquired | Source of acquisition | Total Checkouts | Full call number | Barcode | Date last seen | Copy number | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Dewey Decimal Classification | Premier University Central Library | Premier University Central Library | 20/08/2023 | Donated by-The American Corner-Chittagong | 658.812 C278b 1999 | 27579 | 12/12/2023 | 1 | 12/12/2023 | Books |