TY - BOOK AU - Thill,John V. AU - Bovée,Courtland L. TI - Excellence in business communication SN - 9780071140515 AV - HF5718.2.U6 T45 1996 U1 - 658.4/5 T441e 1996 20 PY - 1996/// CY - New York PB - McGraw-Hill KW - Business communication KW - United States KW - Case studies N1 - Includes bibliographical references and indexes; DELL ER -