TY  - BOOK
AU  - Sterne,Jim
TI  - Customer Service on the Internet: Building Relationships, Increasing Loyalty, and Staying Competitive 
SN  - 0471382582 (pbk. : alk. paper)
AV  - HF5415.5 .S737 2000
U1  - 658.81202854678 S839c 2000 21
PY  - 2000///
CY  - New York
PB  - John Wiley
KW  - Customer services
KW  - Communication systems
KW  - Internet marketing
KW  - World Wide Web
KW  - Internet
N1  - Includes index
UR  - http://www.loc.gov/catdir/bios/wiley042/00028213.html
UR  - http://www.loc.gov/catdir/description/wiley034/00028213.html
UR  - http://www.loc.gov/catdir/toc/onix05/00028213.html
ER  -