TY  - BOOK
AU  - Eisner,Michael D.
ED  - Disney Institute.
TI  - Be our guest: perfecting the art of customer service 
SN  - 9780786853946
U1  - 791.06875924 B365 2003 23
PY  - 2003///
CY  - New York
PB  - Disney Editions
KW  - Disney Institute
KW  - Amusement parks
KW  - Customer services
KW  - Florida
KW  - Orlando
KW  - Walt Disney World (Fla.)
N1  - Includes bibliographical references and index; Public performances
ER  -