| 000 | 01194cam a2200313 a 4500 | ||
|---|---|---|---|
| 001 | 143390 | ||
| 003 | BD-ChPU | ||
| 005 | 20240304111153.0 | ||
| 008 | 980721s1999 nyua 000 0 eng d | ||
| 010 | _a 98067041 | ||
| 015 | _aGB98-W8740 | ||
| 020 | _a0070779740 (pbk.) | ||
| 035 | _a(OCoLC)ocm40194509 | ||
| 040 |
_aXLJ _cXLJ _dORU _dUKM _dOCL _dBAKER _dDLC _dBD-ChPU _beng |
||
| 042 | _alccopycat | ||
| 082 |
_a658.812 C278b 1999 _222 |
||
| 100 | 1 | _aCarlaw, Peggy. | |
| 245 | 1 | 4 |
_aThe big book of customer service training games : _bquick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / _cPeggy Carlaw, Vasudha Kathleen Deming. |
| 246 | 3 | 0 | _aCustomer service training games |
| 260 |
_aNew York : _bMcGraw-Hill, _cc1999. |
||
| 300 |
_axiv, 209 pages : _billustrations ; _c24 cm. |
||
| 526 | _aGeneral Management | ||
| 650 | 0 |
_aEmployees _xTraining of. _96644 |
|
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 700 | 1 | _aDeming, Vasudha Kathleen. | |
| 906 |
_a7 _bcbc _ccopycat _d2 _eopcn _f20 _gy-gencatlg |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c7089 _d7089 |
||