| 000 | 01517cam a2200349 a 4500 | ||
|---|---|---|---|
| 001 | 11925388 | ||
| 003 | BD-ChPU | ||
| 005 | 20240430111300.0 | ||
| 008 | 000229s2000 nyua 001 0 eng | ||
| 010 | _a 00028213 | ||
| 020 | _a0471382582 (pbk. : alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC _dBD-ChPU _beng |
||
| 050 | 0 | 0 |
_aHF5415.5 _b.S737 2000 |
| 082 | 0 | 0 |
_a658.81202854678 S839c 2000 _221 |
| 100 | 1 |
_aSterne, Jim, _d1955- |
|
| 245 | 1 | 0 |
_aCustomer Service on the Internet : _bBuilding Relationships, Increasing Loyalty, and Staying Competitive / _cJim Sterne. |
| 250 | _aSecond edition | ||
| 260 |
_aNew York : _bJohn Wiley, _c2000. |
||
| 300 |
_axvi, 351 pages: _billustration ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer services _xCommunication systems. |
|
| 650 | 0 | _aInternet marketing. | |
| 650 | 0 |
_aWorld Wide Web. _94582 |
|
| 650 | 0 |
_aInternet. _93531 |
|
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/wiley042/00028213.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/wiley034/00028213.html |
| 856 | 4 |
_3Table of Contents _uhttp://www.loc.gov/catdir/toc/onix05/00028213.html |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
||
| 942 |
_2ddc _cBK |
||
| 999 |
_c7318 _d7318 |
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